What is your return policy?

Due to the perishable nature of our products, we do not accept returns. If your order arrives damaged or incorrect, please contact us within 48 hours.

Do you offer international shipping?

We currently ship within South Africa only. We are working on expanding to international destinations.

How Can We Help?

We're here to make your experience with Raphael Organics seamless.

Frequently Asked Questions

We recommend 2 tablespoons per day for best results. You can have it straight off the spoon, mix it in smoothies, dips, or anything else.

Please refrigerate immediately upon delivery. Best enjoyed cold. Use within 4 weeks of production for peak potency.

Our products are made fresh to order. Orders placed before Thursday morning are shipped the same week.

Absolutely! Many of our customers layer different products throughout the day. We recommend starting with one product to see how your body responds.

Some of our products are formulated for adults. Please check the product description or consult your paediatrician before giving to children.

Yes, all Raphael Organics products are 100% vegan and plant-based. We never use animal-derived ingredients.

Shipping & Returns

Shipping

Free shipping on all orders over R750 within South Africa.
Orders are dispatched within 1-2 business days after processing.
Standard delivery takes 2-5 business days depending on your location.
We currently ship within South Africa only.

Returns

Due to the perishable nature of our products, we do not accept returns or exchanges.
If your order arrives damaged or incorrect, please contact us within 48 hours with photos.
We'll review each case individually and arrange a replacement or refund.
Subscription orders can be paused or cancelled anytime before your next billing date.

Contact Us

Have a question or need assistance? We'd love to hear from you. Our team typically responds within 24 hours during business days.

Email

info@raphaelorganics.com

Location

South Africa

Response Time

Within 24 hours

Privacy Policy

At Raphael Organics, we take your privacy seriously. This policy outlines how we collect, use, and protect your personal information.

Information We Collect

When you place an order or sign up for our newsletter, we collect your name, email address, shipping address, and payment information. We use this data solely to process your orders and improve your shopping experience.

Data Protection

Your information is stored securely and never shared with third parties for marketing purposes. We may share necessary data with trusted partners (payment processors, shipping carriers) strictly for order fulfillment.

Cookies

Our website uses cookies to enhance your browsing experience, remember your cart, and analyze site traffic. You can control cookie preferences through your browser settings.

Your Rights

You have the right to access, correct, or delete your personal data at any time. Contact us at info@raphaelorganics.com to exercise these rights.

Last updated: July 2026